Responding to the Directorate General of Civil Aviation (DGCA)’s action in the urination case, Air India on Friday said it acknowledged gaps in its reporting and was taking appropriate steps to ensure those were addressed.
“We’re studying the DGCA’s order. We acknowledge gaps in our reporting and are taking relevant steps to ensure that they are addressed. We’re also strengthening our crews’ awareness and compliance with policies on the handling of incidents involving unruly passengers,” the flag carrier airline of India said.
The DGCA has fined Air India airline Rs 30 lakh for a urination incident that took place on a New York-New Delhi flight late last year.
The aviation regulator has also suspended the licence of the flight’s pilot-in-command for a period of three months and has fined Air India’s director of in-flight service Rs 3 lakh.
The case dates back to November 26, 2022, when a passenger — Shankar Mishra — allegedly urinated on an elderly woman in the flight’s business class. Mishra was allegedly drunk at the time of the incident. He is currently under arrest.
The following actions have been taken by the DGCA in this case:
1. A financial penalty of Rs 30,00,000 has been imposed on Air India for violation of applicable DGCA Civil Aviation Requirements.
2. License Suspension of the Pilot-In-Command of the said flight for a period of three months for failing to discharge his duties as per Rule 141 of the Aircraft Rules, 1937 and applicable DGCA Civil Aviation Requirements.
3. A financial penalty of Rs 3,00,000 has been imposed on the director-in-flight services of Air India for failing to discharge her duties as per applicable DGCA Civil Aviation Requirements.